Privacy Policy

Last updated: 11 July 2026

Solace Forever (“we”, “us”) respects your privacy, especially at a difficult time. This policy explains what we collect, why, and the choices you have when you use solaceforever.com (the “Site”).

What we collect

Information you provide – your name, email, shipping and billing address, and phone number when you place an order or contact us. We never see or store your full card details; payments are processed by secure third-party payment providers.

Information collected automatically – basic device and usage data (IP address, browser type, pages visited) via cookies and similar technologies, used to keep the Site working, prevent fraud and understand how visitors use it.

How we use it

To fulfil and deliver your order, send order updates, respond to your questions, improve the Site, and – only if you opt in – send occasional emails you can unsubscribe from at any time. We do not sell your personal information, and we never use grief-related browsing to target advertising.

Sharing

We share information only with service providers who help us run the store – payment processors, shipping carriers, our website host and email provider – and only what they need to do their job. We may disclose information if required by law.

Cookies & analytics

We use essential cookies to make the cart and checkout work, and analytics cookies to understand Site usage. You can control cookies in your browser settings.

Your rights

Depending on where you live (including California and the EU/UK), you may have the right to access, correct, delete or receive a copy of your personal information, and to opt out of certain sharing. To exercise any of these rights, contact us and we will respond promptly.

Retention & security

We keep order records as required for tax and accounting purposes and protect your information with industry-standard safeguards, including encryption in transit (HTTPS).

Children

The Site is not directed at children under 16 and we do not knowingly collect their data.

Contact

Questions about this policy? Contact us and we will be glad to help.