Returns & Refunds

30-day money-back guarantee. If a piece does not feel right, return it within 30 days of delivery for a refund or exchange — simply and without stress.

How to return

1. Contact us (or call +1 (347) 354-1795) with your order number — we reply within one business day.
2. We send you simple return instructions.
3. Once received, your refund is issued to the original payment method.

Damaged or incorrect items

If anything arrives damaged or not as ordered, tell us within 48 hours with a photo and we will send a replacement or a full refund immediately — you will never be left to resolve it alone.

The one exception

For hygiene and dignity, an urn that has been used to hold ashes cannot be returned unless faulty. If you are unsure about size or color before use, our size guide or a quick message to our team will help you be certain.